Privacy Policy

DialHub, LLC ("DialHub," "we," "our," or "us"), headquartered in Miami, Florida, is committed to protecting the privacy and security of information associated with everyone who uses our platform. This Privacy Policy describes what information we collect, how we use it, when we share it, and the choices you have regarding your information.

By accessing or using any DialHub service—including our website at dialhub.app, our cloud communication platform, mobile applications, and APIs (collectively, the "Services")—you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, you should discontinue use of the Services.

This policy applies to both individual users and business customers ("Customers") who access our Services under a subscription agreement.

We collect information in several ways depending on how you interact with our Services:

We use the information we collect for the following purposes:

Service Delivery: To provision, operate, maintain, and support the communication Services you have subscribed to, including number provisioning, call routing, billing, and account management.

Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, toll fraud, account abuse, and other illegal or harmful activities that could affect our platform or our customers.

Product Improvement: To analyze usage patterns and platform performance in order to diagnose bugs, optimize infrastructure, and develop new features. Analytical data is aggregated and de-identified wherever possible.

Customer Support: To respond to your inquiries, troubleshoot issues, process refunds or billing disputes, and provide onboarding assistance.

Legal & Compliance: To comply with applicable laws, regulations, court orders, or enforceable government requests. We will notify affected customers of legal requests unless prohibited by law.

Communications: To send you transactional messages (such as invoices, service alerts, and security notifications), as well as product updates and promotional communications where you have opted in or where otherwise permitted by law.

We do not sell your personal information to third parties. We do not use the content of your calls, messages, or voicemails to train AI models without explicit written consent.

DialHub does not sell, rent, or trade your personal information. We may share information under the following limited circumstances:

Service Providers: We engage vetted third-party vendors to perform functions on our behalf, such as cloud infrastructure (AWS), payment processing, email delivery, analytics, and customer support tooling. These vendors are contractually obligated to protect your information and use it only to perform services for DialHub.

Carrier & Telephony Partners: To route calls and SMS messages, certain call metadata (e.g., caller ID, destination number) must be transmitted to our telecommunications carrier partners. These partners operate under applicable telecommunications regulations.

Business Transfers: If DialHub is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Legal Obligations: We may disclose information when required by law, legal process, or government authority, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of DialHub, our customers, or the public.

With Your Consent: We may share information for any other purpose with your explicit consent.

We retain your information for as long as your account is active or as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Specific retention periods include:

• Account data: Retained for the duration of the subscription plus 90 days following account closure, after which it is permanently deleted or anonymized unless legal retention obligations apply.
• Call detail records (CDRs): Retained for up to 24 months to support billing inquiries and regulatory compliance.
• Call recordings and transcriptions: Retained according to the schedule configured by the account administrator, up to a platform maximum of 12 months unless extended storage is purchased.
• Support correspondence: Retained for 36 months to ensure continuity of care.
• Log and diagnostic data: Retained for up to 90 days in rolling format.

You may request earlier deletion of your data by contacting us as described in Section 9.

DialHub implements a multi-layered security program to protect your information against unauthorized access, disclosure, alteration, and destruction.

Our security controls include:

• AES-256 encryption for data at rest across all storage systems
• TLS 1.3 for all data in transit, including voice, video, and messaging
• Role-based access controls (RBAC) with the principle of least privilege applied to all internal systems
• Multi-factor authentication required for all employee access to production environments
• Continuous automated vulnerability scanning and quarterly third-party penetration testing
• SOC 2 Type II compliance program with annual independent audits
• A 24/7 security operations team monitoring for anomalous activity

While we take rigorous precautions, no system is 100% immune to security threats. In the event of a data breach that poses risk to affected individuals, we will provide notification in accordance with applicable law.

Depending on your location, you may have the following rights regarding your personal information:

Access & Portability: You may request a copy of the personal information we hold about you in a portable, machine-readable format.

Correction: You may request that we correct inaccurate or incomplete personal information.

Deletion: You may request deletion of your personal information, subject to our legal retention obligations and the need to maintain security records.

Restriction & Objection: You may request that we restrict processing or object to processing of your personal information in certain circumstances.

Opt-Out of Marketing: You may opt out of marketing communications at any time by clicking "Unsubscribe" in any email or by contacting us directly.

California Residents (CCPA/CPRA): California residents have additional rights including the right to know what personal information is sold or shared, the right to opt out of sale, and the right to non-discrimination for exercising privacy rights. DialHub does not sell personal information.

European Economic Area (GDPR): If you are located in the EEA, you have additional rights under the General Data Protection Regulation. Our lawful bases for processing include contract performance, legitimate interests, and consent where required.

To exercise any of these rights, please contact us at privacy@dialhub.app. We will respond within 30 days.

Our website uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and deliver relevant content.

Essential Cookies: Required for core website functionality such as authentication, session management, and security. These cannot be disabled.

Analytics Cookies: We use anonymized analytics to understand how visitors interact with our website (page views, navigation paths, session duration). You may opt out of analytics tracking by enabling "Do Not Track" in your browser or through our cookie preferences tool.

Preference Cookies: These store your chosen settings, such as language preferences or dismissal of banners.

We do not serve behavioral advertising cookies or sell browsing data to advertisers.

You can control cookies through your browser settings. Note that disabling certain cookies may impact the functionality of the website.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We take all privacy inquiries seriously and will respond within 30 days. If you believe we have not adequately addressed your concern, you may also file a complaint with your applicable data protection authority.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you via email or a prominent notice within the platform at least 30 days before the change takes effect.

The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the Services after the effective date of any update constitutes your acceptance of the revised policy.